Understanding Massachusetts Lemon Law: Your Rights as a Vehicle Owner

What Is the Massachusetts Lemon Law?

The Massachusetts Lemon Law protects consumers who purchase or lease new vehicles that turn out to have substantial defects. If your vehicle has a significant problem that the dealer or manufacturer cannot fix after a reasonable number of attempts, you may be entitled to a refund or replacement.

What Qualifies as a "Lemon"?

Under Massachusetts General Laws Chapter 90, Section 7N½, a vehicle may be considered a lemon if:

• The defect substantially impairs the use, market value, or safety of the vehicle
• The defect occurred within the first year of ownership or 15,000 miles, whichever comes first
• The manufacturer or dealer has had a reasonable number of attempts to repair the defect

Steps to Take If You Have a Lemon

If you believe your vehicle qualifies as a lemon, follow these steps:

1. Document everything. Keep all repair orders, receipts, and correspondence with the dealer and manufacturer.
2. Notify the manufacturer. Send a written demand letter via certified mail describing the defect and requesting a refund or replacement.
3. File a complaint. If the manufacturer does not resolve the issue within a reasonable time, you can file a complaint with the Massachusetts Attorney General's Office.
4. Seek legal counsel. An experienced attorney can help you navigate the process and maximize your recovery.

How We Can Help

At the Law Office of E. Pamela Salpoglou, we have extensive experience representing clients in automotive legal matters. Contact us today for a consultation to discuss your rights and options.